About
The SkyTrack Australia Online Reporting Platform has been developed to provide:
- Live location tracking of duress alarms.
- Up to date device information including battery status & charging state.
- Reporting of historical tracking information and alarm events.
Device Update Frequency
All SkyTrack Australia duress alarms regulary report their status to the online platform every 5 minutes.
When an alarm is triggered, it is sent to the online platform immediately.
Following an SOS alarm, the regular reporting frequency is increased to evey 1 minute for 30 minutes to ensure emergency services have access to upto date location information.
The Date listed next to each device in the right hand device listing panel represent the last time the online platform received an update from the device.
Logging In
To log in to the Online Reporting Platform, you will need a username and password issued by Sky Track Australia. These are typically allocated with new duress alarms. If you are unsure of your username and/or password, please contact your manager, duress alarm supplier or info@skytrack.com.au for further information.
Each login is associated with specific duress alarms. You will only be able to view and report on duress alarms associated with your login.
- Open a web browser and navigate to: https://login.skytrack.com.au
- Enter your username and password in the fields indicated.
- Complete the CAPTCHA chanllenge by ticking the 'I'm not a Robot' checkbox. You may be presented with an additional question as part of the CATCHA verification process. Answer any quesions as instructed.
- If you are using a trusted/personal computer, tick the 'Remember me' check box to remain signed in.
- Click the Login button
If your username, password and CAPTCHA challenge is correct you will be logged in. If not, read the message returned, correct any errors and retry.
Using the Live Mapping Screen
After loggin in you will be taken to the live mapping screen. Here you will see a map with the last known location of all duress devices.
On the right hand side is the Device Listing.
On the bottom of the screen is a summary of total device, total online and total offline. A device is considered offline if it has not reported to the online platform within the last 10 minutes.
The live mapping screen displays all devices on an interactive Google Map. The last known location reported to the platform is used to accurately position each device on the map. For devices currently switched on, this will be up to date within the last 5 minutes.
While the web browser is left open, the position of devices on the map is refreshed automatically as new data becomes available.
Device List
All devices you have access to will be shown in the Device List on the right hand side of the page.
The first icon indicates Telstra signal strength. Similar to a mobile phone, 1 bar indicates a weak signal, 4 bars indicates excellent signal strength. 0 bars with a red x indicates the device is currently offline.
The 2nd icon indicates battery level.
If the device is plugged into charge, a black plug icon is shown if the device is connected to the charger but has completed charging. A green plug icon is shown if the device is currently charging.
The device list on the right hand side displays all devices assigned to your unique login and are grouped by sub login (if applicable).
Each device is shown with summary information including:
- Device Name - This is the device name assigned to the device. Typically, this will be an alphanumeric value that matched the physical label located on the bottom of the device.
- Battery Level - The battery icon displays the current battery level with 0-5 battery bars. 0 means the battery is empty, 5 bars indicates a full battery. Hovering over the battery indicator will show the battery % remaining.
- Charging Status - When the device is connected to the charger and is charging, a green power plug icon is shown. If the device is fully charged but still connected to the charger, a black power plug icon is shown.
- Last Update date - This date is the most recent time the device reported to the online platform. For devices currently switched on, this will typically be within the last 5 minutes.
You can search for a device by using the search box at the top of the device listing panel. Simply start typing the name of the device you are looking for and the device listing will be filtered to show matching devices only. Delete the search term to show all devices.
Locating Devices
To locate a specific device, simply click on the device name in the Device List. This will zoom the map to the last known location of this device and display and info window. To quickly view where the device has been in the last 24hrs, click on the "View Location History" link shown in the info window.
Reporting
The online reporting platform receives and stores information from devices every 5 minutes. This information is stored for 6 months and can be used to run historic reports.
Running a Report
Click on the Reports menu to dispaly the list of available reports. Click on the desired report, fill in the report parameters and click 'Go'. The report results will be displayed.
Exporting Results
Report data can be exported to Excel (csv format) by clicking the Export Results button after running a report.
Device Status Report
The Device Status report can be used to display the current status of all devices. The results can be filtered by online/offline devices. A device is considered online if it has reported to the platform anytime within the last 7 minutes, unless a ‘Turned Off’ signal is received in which case it is considered offline immediately.
Report Parameters
Status - Filter results by showing All, Online or Offline devices only
Event Report
The Event Report can be used to display all alarms and events received by devices. For example, you can use the event report to display a summary of all SOS alerts for a given timeframe.
Report Parameters
Device - Select All devices or a specific device to filter events
Event - Select the specific event you want to report on, or select All events.
Available options include:
- SOS - occurs when a device users presses the SOS button
- Person Down - When enabled, occurs when the device detects a fall and is not cancelled by the device holder within 20 seconds
- Motionless - When enabled, occurs when the device detects no movement within the configured time period and is not cancelled by the device holder within 20 seconds
- Check-in - Occurs when the device users presses the side button for 3 seconds
- Failed to check-in - When enabled, occurs when a check-in hasn’t occurred within the configured time period and the device holder has not responded to the check-in reminder
- Speeding - When enabled, occurs when the device is travelling above the configured speed limit
- Low battery - Occurs when the device battery falls below 30% remaining
- Turned Off - Occurs when the device holder turns the device off by pressing both buttons simultaneously for 10 seconds
From - The date and time to report from. Click the text box to display a date and time picker. (Defaults to 24 hours ago)
To - The date and time to report to. Click the text box to display a date and time picker. (Defaults to the current date/time)
Historical Data
The Historic Data Report displays all information received from a particular device during the given time frame. For example, this report can be used to determine where a particular device was at 5pm last Monday.
Report Parameters
Device - Select the specific device you are interested in reporting on
From - The date and time to report from. Click the text box to display a date and time picker. (Defaults to 24 hours ago)
To - The date and time to report to. Click the text box to display a date and time picker. (Defaults to the current date/time)
History View
The History View Report displays on a map the location information received from a particular device during the given time period. For example, this report can be used to report on the movements of a particular device in the last 24 hours
Report Parameters
Device - Select the specific device you are interested in reporting on
From - The date and time to report from. Click the text box to display a date and time picker. (Defaults to 24 hours ago)
To - The date and time to report to. Click the text box to display a date and time picker. (Defaults to the current date/time)
Visit Report
The Visit Report displays a list of the places a device has visited during the given time frame. A visit is determined when a device remains in the same location (100m radius) for more than 5 minutes. Visit locations and the approx. time spent at each location is shown in a table and on the map.
Report Parameters
Device - Select the specific device you are interested in reporting on
From - The date and time to report from. Click the text box to display a date and time picker. (Defaults to 24 hours ago)
To - The date and time to report to. Click the text box to display a date and time picker. (Defaults to the current date/time)
Trip Report
The Trip Report displays a list of journeys taken by a particular device during the given time frame. A journey start is determined when a device moves more than 100m from a place it has remained stationary at for more than 5 minutes. A journey end is determined when the device remains stationary (within 100m radius) for more than 5 minutes. Each journey is displayed in the table below the map. Clicking the table row will display the route taken on the map.
Report Parameters
Device - Select the specific device you are interested in reporting on
From - The date and time to report from. Click the text box to display a date and time picker. (Defaults to 24 hours ago)
To - The date and time to report to. Click the text box to display a date and time picker. (Defaults to the current date/time)
Battery Performance
The Battery Performance Report displays a battery charge/discharge graph for the selected device over the last 5 days. This report can be used to check battery performance. Devices should typically last 2-3 days on a full charge depending on how often they are moving. It is recommended devices are placed on charge daily.
Report Parameters
Device - Select the specific device you are interested in reporting on
Check-In Status
The Check-In Status report displays system information for any device that has Automated Welfare Checks enabled. Use this report to determine which devices have enabled Welfare Checks and when the next Check-In is due.
Report Parameters This report has no parameters
Delinquent Devices
The Delinquent Devices report displays all devices that have not reported to the online platform in the last 48 hours. This report can be used to identify devices that are not in use, have run flat or are otherwise offline.
Report Parameters
This report has no parameters
Late To Charge
The Late To Charge report displays all devices that have not been connected to the charger in the last 48 hours. This report can be used to identify devices that have not been returned to the charging cradle and are at risk of running flat. This could indicate the device has been misplaced, or the device is not charging correctly.
Note: When a device is turned off and connected to the charger, it will not report it's charging status and might incorrectly appear in this report.
Report Parameters
This report has no parameters
Settings
Scheduled Reports
To receive Daily, Weekly or Monthly summary reports via email, enable Scheduled Reports.
- Select how often you would like to receive a report (Daily, Weekly or Monthly)
- Enter the email address to deliver reports to. Hint: separete multiple email addresses with a comma(,)
- Click on Update Settings to save changes and subscribe to reports.
Reports are generated and sent at approx. 8am:
- each day for Daily reports
- each Monday for Weekly reports
- the 1st of every month for Monthly reports
Changing your Password
To change your login password, complete the form by entering your current password and your new password. Your new password will take effect the next time you login.
Note: Passwords must be longer than 8 characters with at least one numeric (0-9), one alphabetic (a-Z) and one special character (!*@.#$~|%^&+=)